Terms of Service

These terms govern your use of this website. By browsing the site or sending us an enquiry through it, you accept them. If you do not accept them, please do not use the site.

The website is operated by Supreme Printing, a Singapore printing company supplying business cards, flyers, posters, stickers, large format graphics, banners, displays, stationery and printed apparel.

• Registered entity name: [Registered business name: to be supplied]
• Unique Entity Number: [UEN: to be supplied]
• Registered address: [Registered address: to be supplied]

We supply on a business-to-business basis. If you are buying for purposes outside a trade or business, tell us before ordering, as different consumer protections may apply.

This is the most important thing to understand about this site.

The website is a catalogue and quotation request tool. It is not a point of sale. There is no checkout, no payment gateway, and no facility to pay for goods on this site. Nothing you do on this website results in a completed purchase or a charge to you.

The enquiry list lets you gather the products you are interested in so you can send them to us in one message. It is a shortlist, not a shopping basket, and adding items to it commits neither you nor us to anything.

This site shows no prices. That is deliberate rather than an omission: what a print job costs moves with quantity, stock, size and finishing, so any figure published against a product would be wrong for most of the people reading it.

• The applicable price depends on quantity, material, finishing, artwork complexity, delivery location and lead time.
• Unless we state otherwise in writing, prices we quote exclude GST and exclude delivery charges.
• A quotation is valid for the period stated on it. If no period is stated, it is valid for 14 days.
• The only binding price is the one stated in a written quotation or order confirmation issued by us.

Our GST registration status and GST registration number are [GST registration status and number: to be supplied], and this section must be reviewed once confirmed.

Submitting the enquiry form, sending your enquiry list, or messaging us on WhatsApp is a request for a quotation. It is not an order, and it does not create a contract.

Any quotation we give you is an invitation to place an order on those terms. Unless we say otherwise, a quotation is valid for [quotation validity period: to be decided] and is subject to stock remaining available.

We may decline any enquiry or order, including where stock is unavailable, where a price was displayed in error, or where the requested quantity, delivery location or credit terms are outside what we can support.

A binding contract is formed only when we confirm your order directly with you, normally in a WhatsApp message, email or order confirmation from us that sets out the products, quantities, prices, delivery arrangements and payment terms.

The usual sequence is:

1. 1You browse the catalogue and build an enquiry list, or note the products you need.
2. 2You send us the list over WhatsApp, or submit the enquiry form on the contact page.
3. 3We reply with availability, current pricing, minimum quantities and lead time.
4. 4You confirm what you want, and we confirm the order back to you. A contract exists at that point, and not before.

Where you issue a purchase order, these terms apply unless we have signed a separate supply agreement with you. Any different or additional terms printed on your purchase order do not apply unless we accept them in writing.

We take care to describe what we print accurately, but catalogue content is indicative rather than contractual.

• Product images are for illustration. What you receive is printed from your artwork, so the finished piece reflects the files you supply and the stock and finish you choose.
• Sizes, materials, finishes and turnaround times are given in good faith. Where a stock or a finish has been discontinued we will say so, and the specification we quote is the one that applies.
• Colour on a screen is not colour on paper, and the same file prints differently on coated and uncoated stock. Where colour is critical, ask for a printed proof on the actual stock before the run.
• Where a stock or finish is unavailable, we may offer a comparable alternative, which you are free to decline.

If a specific attribute matters to your business, such as a Pantone reference, a substrate weight, a recycled or certified stock, or a finish that has to match existing material, confirm it with us in writing before you approve the artwork. We will tell you what we can supply and quote it accordingly.

Delivery arrangements, coverage, minimum order value and lead times are agreed at the time of order and depend on the goods and destination.

• Delivery coverage: [delivery coverage / areas served: to be supplied]
• Minimum order value or quantity: [MOQ / minimum order value: to be supplied]
• Standard lead time and delivery charges: [lead time and delivery charges: to be supplied]

Delivery dates are estimates given in good faith and are not guaranteed. We are not liable for delays caused by matters outside our reasonable control, including supplier shortages, transport disruption, port congestion, or acts of government.

Unless agreed otherwise, risk in the goods passes to you on delivery, and title passes only when we have received payment in full.

No payment is taken through this website. Payment is arranged directly with us after an order is confirmed.

• Accepted payment methods: [accepted payment methods: to be supplied]
• Credit terms, where offered: [payment / credit terms: to be supplied]
• Interest or charges on overdue amounts: [late payment terms: to be decided]

We will never ask you for card or bank details through this website. If you receive a request for payment that appears to come from this site, treat it as fraudulent and contact us using the details below.

Please check goods on delivery. Shortages, incorrect items or visible damage should be noted on the delivery document and reported to us as soon as possible, and in any event within [reporting window: to be decided] of delivery, so that we can investigate with our supplier or carrier.

• Returns policy for correctly supplied goods: [returns policy: to be decided]
• Cancellation of a confirmed order: [cancellation terms: to be decided]

Where goods are found to be defective or not as ordered, our responsibility is limited to replacing them or crediting the price paid, at our option.

You are responsible for the artwork you supply. Unless you have asked us to design or set up the files, we print what you send us.

• Supply print-ready PDF unless we agree otherwise, with the bleed and safe margins stated on the product page.
• We do not proofread. Spelling, grammar, telephone numbers, addresses and any prices inside your artwork are yours to check.
• Where we issue a proof, production does not begin until you approve it in writing. Approval fixes the content, and a reprint after approval is a new order.
• Delay in supplying artwork or approving a proof moves the delivery date by at least the same period.
• You are responsible for satisfying yourself that a product is fit for your intended use, including any onward obligation you have to your own customers.

We keep supplied artwork only as long as we need it for the order and any likely reprint. Keep your own copy. We are not an archive and cannot guarantee that we still hold a file.

You agree not to:

• Use this website for any unlawful or fraudulent purpose
• Submit false, misleading or abusive information through the enquiry form
• Scrape, copy or systematically extract the catalogue, pricing or images for a competing service
• Attempt to gain unauthorised access to the site, its systems or the enquiry endpoint
• Interfere with the operation of the site, including by submitting automated or bulk enquiries

We may restrict or withdraw access to the site where we reasonably believe these terms have been breached.

The design, text, layout and arrangement of this website, and the Supreme Printing name and logo, belong to us or are licensed to us. You may view and print pages in order to evaluate our services and place an order. You may not otherwise reproduce, republish or commercially exploit the site or its content without our written permission.

Artwork you send us stays yours, and so does responsibility for it. By submitting artwork you confirm that you own it or hold the rights to have it reproduced, and that printing it will not infringe anyone else’s copyright, trade mark, design right or other rights. You agree to indemnify us against any claim arising from what we print at your instruction.

We may decline any job. In particular we will decline artwork that appears to infringe third-party rights, or that is unlawful, defamatory, or designed to deceive.

Sample images in this catalogue illustrate a format and a finish. Any brand, logo or name appearing in one is the property of its owner and is shown as an example of work, not as a claim of endorsement.

We aim to keep the site available but do not guarantee uninterrupted access. We may change, suspend or withdraw any part of the site, including any product listing, at any time and without notice.

The site may link to third-party services, including WhatsApp. We are not responsible for the content, availability or practices of those services, and your use of them is governed by their own terms.

The website and its content are provided on an “as is” basis. To the fullest extent permitted by law, we exclude all warranties, conditions and representations not expressly set out in these terms or in an order confirmation, including any implied warranty as to the accuracy or completeness of catalogue information or pricing.

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill, contracts or anticipated savings, arising from your use of this website or reliance on information displayed on it.

Our total liability in connection with any order is limited to the price paid for the goods giving rise to the claim. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

Our product liability and public liability insurance position is [insurance position: to be confirmed by the business] and this section should be reviewed against the actual policies in place.

Personal data submitted through this website is handled in accordance with our Privacy Policy, which explains where enquiries are sent, how long they are kept and how to request access, correction or deletion under the PDPA.

We may update these terms from time to time. The version published on this page at the time you use the site is the version that applies. Where you have a confirmed order in progress, the terms in force when that order was confirmed continue to apply to it.

These terms and any dispute arising from them or from your use of this website are governed by the laws of Singapore. You and we submit to the exclusive jurisdiction of the courts of Singapore.

A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of them. If any provision is found to be unenforceable, the remaining provisions continue in force.

Questions about these terms, or about an order: